Shipping policy

Shipping Policy

At TRUWELLNESS, we are committed to getting your order to you safely and efficiently. Please review the information below regarding our shipping process.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after your order has been successfully placed.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

10–15 business days

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow some time for the tracking information to become active after your order has been dispatched.

Delays

While we work to ensure your order arrives within the estimated timeframe, TRUWELLNESS cannot guarantee a specific delivery date.

Unexpected delays may occur due to customs clearance, carrier disruptions, severe weather, high shipping volumes, or other circumstances outside our control.

If your order has not arrived after the estimated delivery period, please contact our customer support team so we can assist you.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your purchase.

TRUWELLNESS is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and, where applicable, photos of the damaged package and product.

We will review the situation and work with you toward an appropriate resolution.

If you have any questions about your order or shipping, please contact our customer support team.

Thank you for choosing TRUWELLNESS.